• Principles of accountability and responsibility in care

• Effective communication in care environments

• Documentation and record-keeping in care

• Monitoring and supporting client wellbeing

• Promoting independence and ensuring safety

• Managing behavioural challenges in care settings

• Providing personal hygiene and support

• Preventing and managing infections in care

• Professionalism and ethical practices in care

• Placement in care settings

This course prepares students for various occupations within Health & Social Care, aligning with National Occupational Standards (NOS) in the sector, such as:

• Health Carer

• Support Worker

• Care Assistant

• Residential Care Worker

• Community Support Worker

• Personal Support Worker

Competence:

• Engage in clear and respectful communication with clients, colleagues, and stakeholders, ensuring that all interactions promote understanding and support the needs of clients and those important to them.
• Support clients in making informed choices about their care while respecting their dignity, autonomy, individual rights, and the perspectives of those important to them.
• Recognise and respect cultural diversity in client interactions, providing equitable care that is inclusive of the values and beliefs of clients and those significant to them, regardless of race, religion, gender, sexual orientation, or disability.
• Be responsible to demonstrate accountability for the quality of care provided by adhering to practice codes, maintaining confidentiality, and documenting all relevant client information accurately.

Learning Outcomes for Knowledge Obtained at end of the Programme:

• Identify the key principles of accountability within health care settings and understand their importance in delivering high-quality care.
• Describe the policies and procedures that govern practice within health and social care environments to ensure compliance and ethical conduct.
• Explain the significance of effective communication skills in fostering positive relationships with clients and colleagues.
• List the rights of clients within the health care system, including privacy, informed consent, and the right to receive equitable care.

Learning Outcomes for Skills Obtained at end of the Programme:

• Apply effective documentation practices to maintain accurate health care records that reflect client needs, interventions and the concerns of those important to them.
• Demonstrate practical skills in personal care tasks while ensuring client dignity, comfort and respect for the preferences of both clients and those important to them during interactions.
• Monitor clients’ physical and emotional well-being through observation and assessment, reporting any concerns, including those expressed by family or significant others, to appropriate personnel.
• Engage in reflective practice by evaluating personal performance and identifying areas for improvement based on feedback received during placements.
• Utilise technology effectively to enhance communication, documentation, and overall client care delivery.
• Collaborate with colleagues in a multi-disciplinary environment to provide comprehensive and coordinated care to clients.

• Age: 16+

• A minimum of MQF Level 3 qualification or equivalent in a relevant field, such as health care, social care, or related disciplines

• A minimum of O-level English (or equivalent) is required, as students must be able to communicate effectively with clients