Introduction to the Tourism and Hospitality Industry – MQF/EQF Level 5 – ECTS 6
(At the end of the module/unit the learner will have acquired the responsibility and autonomy to):
- Demonstrate proficiency in understanding tourism and hospitality fundamentals, managing projects independently with problem-solving techniques in unpredictable situations.
- Develop creativity in understanding diverse team roles, fostering effective collaboration, and communication while showcasing leadership skills.
- Exhibit a comprehensive worldview reflecting solidarity with others, recognizing the importance of customer satisfaction and resolving issues professionally.
- Analyze emerging trends in tourism and hospitality, preparing to manage changes creatively in advanced studies.
- Understand partnership basics with local businesses for enhancing guest experiences, demonstrating project management skills.
- Gain an overview of supervising hospitality operations, emphasizing high service standards and guest satisfaction through independent project management.
- Collaborate effectively within a diverse team to plan and execute a hospitality event, demonstrating teamwork and communication skills.
Cultural Diversity and Intercultural Communication in Tourism – MQF/EQF Level 5 – ECTS 6
(At the end of the module/unit the learner will have acquired the responsibility and autonomy to):
- Independently manage projects requiring problem-solving techniques in diverse teams to design culturally sensitive and inclusive tourism experiences, demonstrating creativity and leadership in fostering an environment of solidarity.
- Integrate cultural diversity and equity considerations into tourism strategies independently, showcasing a comprehensive worldview and ability to guide teams towards fostering an inclusive environment for travelers and staff.
- Demonstrate cultural sensitivity and equity awareness independently while guiding tourists, incorporating insights into local customs and traditions, and promoting diversity with a personal worldview of solidarity.
- Advise tourism professionals autonomously on intercultural communication and promoting equity and inclusion within tourism settings, reflecting on personal learning to undertake further studies.
- Negotiate and resolve cross-cultural conflicts independently in tourism settings, ensuring respectful and equitable interactions while demonstrating the ability to develop team performance and manage people effectively.
Customer Service Excellence in Hospitality – MQF/EQF Level 5 – ECTS 6
At the end of the module/unit the learner will have acquired the responsibility and autonomy to:
- Independently ensure the consistent delivery of exceptional customer service across diverse hospitality settings, employing problem-solving techniques to address unpredictable outcomes, and demonstrating creativity in managing projects.
- Mentor and guide hospitality staff in the principles and practices of providing outstanding customer experiences, managing people effectively, and fostering team performance, while expressing a comprehensive personal worldview reflecting solidarity with others.
- Manage customer service teams autonomously, fostering a culture of excellence and guest satisfaction, and developing team performance through training and mentorship, while exhibiting learning skills conducive to further studies with a degree of autonomy.
- Serve as the organization’s ambassador of customer service excellence, both internally and externally, representing its values with empathy and professionalism, and showing creativity in managing people and reviewing performance.
- Negotiate challenging customer situations with empathy and professionalism, utilizing problem-solving techniques to address complex factors and interactions, and expressing a comprehensive internalized personal worldview reflecting engagement of solidarity with others.
Introduction to Tourism Marketing and Promotion – MQF/EQF Level 5 – ECTS 6
(At the end of the module/unit the learner will have acquired the responsibility and autonomy to):
- Independently manage complex tourism marketing projects, applying problem-solving techniques to address unpredictable outcomes and develop cohesive strategies that effectively target audiences.
- Demonstrate creativity in project management by fostering strategic partnerships with industry stakeholders, while also overseeing team performance and providing training to enhance collaboration.
- Express a comprehensive understanding of tourism marketing principles by overseeing the execution of digital campaigns, ensuring alignment with branding objectives and consistency across platforms.
- Provide strategic guidance to tourism organizations by selecting appropriate marketing channels and platforms tailored to objectives and target demographics, reflecting a deep internalized understanding of industry dynamics and solidarity with stakeholders.
Sustainable Tourism Practices – MQF/EQF Level 5 – ECTS 6
(At the end of the module/unit the learner will have acquired the responsibility and autonomy to):
- Implement sustainable tourism practices across diverse hospitality and travel contexts, effectively solving problems amidst unpredictable outcomes.
- Lead tourists and travelers in adopting responsible behaviors to minimize environmental impact and preserve cultural heritage, showcasing creativity in managing projects and developing team performance.
- Collaborate with local communities and stakeholders to cultivate sustainable tourism initiatives and partnerships, reflecting engagement of solidarity with others and expressing a comprehensive internalized personal worldview.
- Monitor and evaluate the sustainability performance of tourism operations, recommending improvements with the ability to undertake further studies independently.
- Advise tourism organizations on sustainable tourism certification schemes and compliance with eco-friendly standards, leveraging learning skills for continued professional development.
Introduction to Event Planning and Management in Tourism – MQF/EQF Level 5 – ECTS 6
(At the end of the module/unit the learner will have acquired the responsibility and autonomy to):
- Independently manage all aspects of event planning and execution, employing problem-solving techniques to navigate unpredictable outcomes effectively.
- Demonstrate creativity and leadership in managing event projects, while fostering team performance and professional interactions with stakeholders.
- Utilize negotiation skills to optimize available resources through effective contracts and agreements with event partners and suppliers.
- Supervise event staff and teams to ensure seamless operations and guest satisfaction, representing the organization professionally in all event-related interactions and negotiations.
Introduction to Accommodation Management and Operations – MQF/EQF Level 5 – ECTS 6
(At the end of the module/unit the learner will have acquired the responsibility and autonomy to):
- Directs the daily activities of accommodation facilities with a focus on delivering superior guest experiences. Independently manages projects, employing problem-solving skills to navigate complexities and unpredictable outcomes, ensuring operations meet high standards of quality.
- Engages in creative project management, fostering collaboration among staff across different departments. This enhances the quality of accommodation services and guest satisfaction, reflecting a commitment to team performance and the development of team members through training and performance reviews.
- Oversees the adherence to safety, hygiene, and regulatory standards within accommodation facilities. This responsibility includes a comprehensive approach to managing risks and ensuring a safe environment for guests and staff, demonstrating an internalized commitment to collective well-being.
- Acts as a professional representative of the accommodation establishment during interactions with guests, partners, and stakeholders. This role requires expressing a personal world view that reflects solidarity with others, ensuring respectful and constructive engagements.
- Negotiates contracts and agreements with suppliers, securing resources for accommodation operations in a cost-effective manner.
- Shows creativity in sourcing and managing resources, aiming for optimal operational efficiency while training others and reviewing the performance of self and others to foster continuous improvement.
Technology in the Tourism Industry – MQF/EQF Level 5 – ECTS 6
(At the end of the module/unit the learner will have acquired the responsibility and autonomy to):
- Independently oversee projects aimed at ensuring digital tours and technology-enhanced experiences are universally accessible and inclusive.
- Utilize creative and innovative approaches to guide tourists through technology-enhanced experiences, employing applications, virtual tours, and augmented reality.
- Curate and manage digital content that effectively interprets the history, culture, and significance of destinations across multimedia platforms.
- Engage in negotiations with local authorities, cultural organizations, and technology companies to secure resources and support for the development of innovative tourism projects. This involves managing complex interactions and leveraging creativity to forge partnerships that advance technological integration in tourism.
Introduction to Food and Beverage Management – MQF/EQF Level 5 – ECTS 6
(At the end of the module/unit the learner will have acquired the responsibility and autonomy to):
- Demonstrates the ability to independently manage food and beverage operations, applying problem-solving techniques to ensure high-quality service and customer satisfaction amidst a variety of complex and interacting factors.
- Oversees kitchen and restaurant staff with a focus on maintaining a safe, clean, and organized work environment.
- Ensures compliance with food safety, hygiene, and sanitation regulations, demonstrating an independent project management skill set that navigates the complexities of regulatory requirements.
- Collaborates with chefs, waitstaff, and suppliers to optimize menu planning and food sourcing, illustrating creativity in project management and the ability to manage diverse stakeholder interactions.
- Represents the restaurant professionally and ethically in all interactions with guests and stakeholders, embodying a personal commitment to ethical conduct and customer service excellence.
Destination Management and Planning – MQF/EQF Level 5 – ECTS 6
(At the end of the module/unit the learner will have acquired the responsibility and autonomy to):
- Leads the strategic planning and development of tourist destinations with a keen focus on sustainability and growth.
- Engages in collaborative efforts with local authorities, businesses, and communities to foster destination development and branding.
- Ensures that destination management complies with relevant regulations and adheres to sustainability practices.
- Represents the destination professionally in all marketing and promotional activities, embodying the destination’s values and appeal.
- Aid in negotiating partnerships and agreements with various stakeholders to enhance the destination’s offerings and competitiveness.
